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YORK UNIVERSITY

Assistant Manager, Client Technical Services

Canada-Ontario-ALL

Torontocpm-10072-1506512

Company Information

York University offers a world-class, modern, interdisciplinary academic experience in Toronto, Canada’s most multicultural city. York is at the centre of innovation, with a thriving community of almost 60,000 faculty, staff and students who challenge the ordinary and deliver the unexpected.


Job Description

York University is known for championing new ways of thinking that drive teaching and research excellence. Our 53,000 students receive the education they need to create big ideas that make an impact on the world. Meaningful and sometimes unexpected careers result from cross-discipline programming, innovative course design and diverse experiential learning opportunities. York students and graduates push limits, achieve goals and find solutions to the world’s most pressing social challenges, empowered by a strong community that opens minds. York U is an internationally recognized research university – our 11 faculties and 24 research centres have partnerships with 200+ leading universities worldwide.

We are currently recruiting for an Assistant Manager to work with Client Technical Services in the Department of University Information Technology for this exciting opportunity. Client Technical Services (CTS) is responsible for delivering a variety of key client-facing services to the University community. CTS provides professional technical services and support for desktop and mobile computing, a/v technology in campus learning and meeting spaces, printing, point of sale devices, and video conferencing. Accountable to the Manager, CTS, the Assistant Manager is responsible for customer service excellence, effective workflow, providing strategic input in delivering superior and innovative support solutions to the University community.

Are you a technical professional with experience in an academic environment? Do you possess 3-5 years’ of experience working in an information technology management position? Do you possess experience in leading and managing a support team responsible for learning and meeting spaces? Do you possess knowledge of various technologies including mobile and desktop devices? Do you have experience handling classroom services, video conferencing services and application services? If so, keep reading!

In this role, you will provide professional technical services and support for desktop and mobile computing, a/v technology in campus learning and meeting spaces, printing, point of sale devices, and video conferencing. You will be responsible for customer service excellence, effective workflow, providing strategic input in delivering superior and innovative support solutions to the University community.

To be considered for this opportunity, you will possess:

A relevant University degree in computer science or related discipline. A relevant College Diploma may be considered if in conjunction with the certifications listed. Certification in one or more of the following is preferred: CompT A+ certification; ITIL/COBIT service management; Project management; CTS-I or CTS-D. We are seeking individuals who possess 3-5 years of relevant experience preferably in an academic or large service-oriented environment which includes at least 2 years' of experience working in a management capacity (preferably in a unionized environment). The successful incumbent will have experience in a client service/technical support role providing end user services; managing client support incidents/requests using an enterprise helpdesk ticketing system; managing large or complex deployment projects. In addition, we are seeking candidates who have proven experience leading comprehensive teaching and learning with technology services, including classroom services, video conferencing services, application services and support services.

To apply to this exciting opportunity or for full position details, qualifications and application procedures go to http://webapps.yorku.ca/nonacademicpostings/complete.jsp?postingnumber=10072 and refer to posting# CPM-10072.

We offer comprehensive benefits and access to superb educational and recreational facilities. For more information on what York has to offer U please visit: http://hr.info.yorku.ca/benefits/

 

York University is committed to Employment Equity and encourages applications from all qualified candidates. The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.  York University is committed to employment equity and diversity and a positive and supportive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation. Please note, only those selected for an interview will be contacted.


Contact Information

YORK UNIVERSITY
(416) 736-2100 ext: 20602
http://www.yorku.ca/jobs
Posting Date: 13-Apr-2017Information Technology Permanent, Full-Time Open 1 ASAP
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