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College and Association of Registered Nurses of Alberta

Complaints Director / Senior Manager Professional Conduct



Company Information

The College and Association of Registered Nurses of Alberta serves the public by regulating registered nurses in order to promote and support safe, competent, ethical nursing care and providing progressive, innovative leadership that encourages professional excellence and influences health policy.

Job Description

Complaints Director/Senior Manager, Professional Conduct


As a contributing member of the Quality Assurance leadership team, with a focus on public protection and safe patient care, we are seeking an individual who will be responsible for the strategic direction of the professional conduct/discipline process and for managing the day‑to‑day operations of the Professional Conduct team.


Your primary responsibilities:

  • Provide strategic leadership, including the development and advancement of regulatory processes and initiatives in a fair and proportionate manner

  • Oversee the professional discipline process to ensure legislative compliance, transparency and administrative fairness

  • Manage complaints, investigations, hearings and all other legislated duties as set out in the Health Professions Act

  • Implement and evaluate system processes consistent with right‑touch regulation to ensure proportionate, fair and timely investigation, discipline and remediation to members

  • Contribute to legislative, standards and bylaw consultations as required

  • Participate in various internal and external working groups including national and international regulatory/professional bodies

  • Develop and implement professional conduct policies and procedures

  • Manage resources in professional conduct area, including recommendations for appropriate staffing, budget and process design


You possess:

  • A law degree is preferred; may also possess a Master’s in nursing, business or administration

  • Eligibility for CARNA registration and/or applicable professional designation

  • Minimum 10 years’ progressive experience in law or health care management. Experience in professional regulation preferred. (Formal adjudicative experience is an asset.)

  • Excellent critical thinking, analysis and problem solving skills

  • Working knowledge of, and experience with, relevant legislation, administrative law and professional discipline

  • Verbal and written communication skills necessary to communicate to various audiences

  • A demonstrated ability to inspire a shared vision and to empower and motivate a team


We offer an excellent compensation package, regularly celebrate accomplishments and milestones and host team events.


If this interests you, we invite you to submit a resume via email quoting file QA-2300 to by Aug. 21, 2017. Thank you for your interest!

Contact Information

College and Association of Registered Nurses of Alberta
Posting Date: 04-Aug-2017Medical/Healthcare Permanent, Full-Time Open 1 ASAP
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