ARN Careers

candidate  › job search > job search results > job details

job details

Government of Alberta

Complaints Officer



Company Information

Government of Alberta

Job Description

Medical and Health 2


Alberta Health, Edmonton. To learn more about Alberta Health and what we have to offer, follow this link:


Do you have a passion for making a difference? Does the prospect of putting your proven clinical proficiency into action to enhance safeguards for adults in care and the prevention of abuse intrigue you? If we have piqued your interest, we invite you to explore this opportunity!


As a Complaints Officer for the Protection for Persons in Care Unit, within the Compliance and Monitoring Branch, you will provide clinical expertise by reviewing reports and analyzing medical information on cases of alleged abuse and providing feedback to investigators. You will incorporate theory, clinical knowledge and your understanding of the health system when reviewing reports of abuse. You will complete an inquiry process to obtain and review personal, health and financial information from complainants to determine if there is a need for an investigation. If an investigation is required, you will appoint an external contracted investigator to conduct the investigation. You work successfully within a team and enjoy the independence of managing your own caseload.


Your exceptional interpersonal skills and leadership abilities enable you to successfully share and transfer knowledge of medical/surgical treatments and procedures, mental health and home care procedures with other members of the team. In collaboration with the Manager of Complaints, this position plays an essential role in providing advice to the Director in making a decision on the outcome of an investigation, approving investigator recommendations, providing direction to service providers in preventing future incidents of abuse, and in reviewing service provider's responses to ensure compliance with the Director's decision. Using tact and diplomacy, you will effectively deal with very sensitive issues in an environment that can be highly political.


The following APS Competencies are important in this role:


Agility: Anticipates changing environmental demands and changes behavior accordingly.


Drive for Results: Identifies ways to exceed performance expectations. This may involve identifying potential efficiencies, different ways of working, or opportunities to contribute to the work of others.


Salary: $2,963.75 - $3,770.36 bi-weekly ($77,354 - $98,406 Annually). Closing Date: October 19, 2017. Job ID #1045213


Qualifications: Degree or diploma in a related field, such as a Bachelor of Science in Nursing, plus 1 year of related experience is required. Must be a regulated member of the appropriate college if required by the Health Professions Act.


Experience working with legislation is an asset. Experience using clinical terminology such as surgical and/or medical procedures is preferred. Experience writing reports and/or working in an investigative role is ideal.


Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. The link below will assist you with understanding competencies:


This competition may be used to fill a number of current and future vacancies in various ministries throughout the Government of Alberta. Please note those who previously applied for this competition, do not need to re-apply.


What we offer:

  • Comprehensive benefits plan:

  • Pension plan:



Online applications are preferred via If you are unable to submit an electronic version of your resume, please submit your resume, quoting the Job ID, to: Alberta Health, Human Resources, 2nd Floor, ATB Place North, 10025 Jasper Avenue, Edmonton, AB, T5J 2N3 or fax: (780) 638-1075. Applicants who apply online will be able to track the status of the competition.


Note: As only one file can be uploaded, please ensure your cover letter, resume, and any other related documents are submitted in one file. Applicants being considered may be contacted via e-mail with information about the next stage in the process.


It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) -

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.


Please see the attached position description for a detailed list of the job responsibilities:


If you require any further information on this job posting, please call our Human Resource office at: (780) 427-1524. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted.


Please follow us on LinkedIn:


Although this competition is closing on October 19, 2017, please continue to check for all career opportunities with the Government of Alberta.

Contact Information

Government of Alberta
Posting Date: 02-Oct-2017Medical/Healthcare Permanent, Full-Time $77,354 - $98,406/yr 1 ASAP
Share this Job

Email addresses won't be used for marketing purposes, they will only be used for sending this opportunity.