The Continuous Improvement / Project Manager leads the planning and development of major cross functional initiatives to alter and improve the way Building Operations operates through the implementation of systems, structures, processes and software. The Manager is responsible for leading business improvements that drive regulatory compliance and for leading feasibility studies and cost estimates to improve the management of maintenance plans through a tool. The position will also be responsible for implementing systems and processes to improve compliance of operating procedures and for implementing structure and software to assess maintenance costs for the campus.
The Continuous Improvement/Project Manager will also provide strategic insight for operational efficiencies and build business cases to support continuous improvement initiatives. They are responsible for leading and managing the entire project lifecycle i.e. developing plans, scope, logistics, resource allocation, budgets, quality, communication, risk, procurement and stakeholder engagement. They will direct and manage project work, perform quality assurance, assemble project teams, assign individual responsibilities, conduct procurement, manage stakeholders, manage communication and change to ensure successful implementation of projects and business improvements.
Reports to the Superintendent, Customer Service. The position liaises with campus departments and users, and is responsible for ongoing interaction with and reporting to, internal organizations such as UBC Central Finance, Central HR, IT, Project Services, Energy and Water, external consultants, trades, faculty, staff and students. The nature of project management requires that numerous resource people, including staff, consultants, and contractors report to the Project Manager. As the complexity of projects vary the cost and number of resources vary.
- Leads Project Management and Continuous Improvement initiatives
- Leads feasibility studies and business case development
- Identifies areas of improvement and opportunities to reduce waste
- Aligns improvement initiatives with strategic goals and provides insights to adjusting goals to maximize potential
- Directs communication of strategy throughout the organisation to achieve transparency
- Initiates projects following appropriate project management methodology including developing project charters, project plans, budgets and schedules
- Manages all aspects of project budgeting including estimates, tracking variance and implementing course corrections to achieve cost effective projects
- Develops and leads engagement strategies to ensure robust solutions are implemented
- Leads work with internal and external departments, regulatory groups, and consultants with the goal of providing reliable business solutions for cross functional departments
- Allocates resources to projects according to project plans and resource availability
- Balances workload, provides guidance and work direction to project team, including review of project efforts and removal of roadblocks which may inhibit project success
- Assesses variances from the project plans, develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives
- Maintains project logs and documentation for all the phases of a project
- Maintains appropriate professional designations and up-to-date knowledge of current Project Management and Continuous Improvement techniques and tools
- Performs all other duties as required
Provides direction and guidance to UBC staff and consultants / contractors to ensure that projects and improvement initiatives are completed successfully. Monitors progress of projects and leads activities to ensure that deadlines are met.
Provides direction and guidance to UBC staff to ensure that projects and process improvements are completed as assigned. Monitors progress of projects as assigned and coordinates activities to ensure that deadlines are met.
Consequence of Error/Judgement
Excellent judgment and accuracy is critical. They perform a critical role for Building Operations, enabling the organisation to execute on strategic initiatives and enhancing operational effectiveness. This position assumes responsibility for decisions which may involve millions of dollars. Poor decisions may negatively impact asset stewardship, maintenance and regulatory compliance. Errors in judgment, poor decisions or advice, or failure to act decisively may have a detrimental impact on the University's reputation and its world class facilities.
Undergraduate degree in a relevant discipline. Eligibility for membership in a professional Institute or Association. Degree in Business Administration, Engineering is preferred. Professional designation in Project Management, Six Sigma, Lean or equivalent Continuous Improvement designation.
A minimum of 8 years of experience in related architectural and planning experience including experience with major construction or renovation projects or the equivalent combination of education and experience.
Proven track record of initiating and completing successful projects and continuous improvements. Experience in developing feasibility studies, business cases. Experience in assessing needs, developing plans, organizing, managing, monitoring, completing, and evaluating projects and business improvements within allocated time, budget and resources. Effectively assesses, strategizes and manages change.
Strong interpersonal skills with the ability to resolve conflicts at all levels. Exceptional facilitation skills to achieve appropriate outcomes.
Excellent verbal and written communication skills.
Ability to maintain accuracy and attention to detail and effectively manage multiple tasks and priorities.
Ability to work in a team environment, either as a team leader or member.
Demonstrated decision making skills in circumstances of ambiguity, uncertainty, and pressures
Accountability to deliver defined results within budget and schedule.
Exceptional collaboration skills to engage and develop robust solutions
Demonstrated problem solving skills
UBC hires on the basis of merit and is strongly committed to equity and diversity within its community. We especially welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
To apply to this positon, please visit UBC Careers:
Apply directly to position ID 25409