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BFL CANADA Insurance Services Inc.

Claims Advisor



Company Information


Founded in 1987 by Barry F. Lorenzetti, BFL CANADAis one of the largest employee-owned and operated Risk Management Insurance Brokerage, and Employee Benefits services firms in Canada. The firm has a teamof close to 600 professionals located in ten cities across the country. BFL CANADA is a founding Partner of Lockton Global LLP, a Partnership of independent

insurance brokers and agents who provide Risk Management, Insurance and Benefits Consulting services in over 120 countries around the world.

Job Description

Position Summary: The primary purpose of this position is to serve as a junior to intermediate liaison between the client and insurer in resolving all claims and to perform all tasks related to the fair and equitable disposition of claims on client accounts

Duties and Responsibilities:


  • Upon notification of a new claim, reviews the relevant policy and gathers all necessary facts and information and contacts the insurer.

  • Conducts analysis of claims and coverage and recommends solutions to coverage issues.

  • Provides technical expertise to internal and external clients regarding claims coverage.

  • Negotiates payments and reimbursements with the insurers on the client’s behalf.

  • Updates the client on the status of the claim as required.

  • Ensures that the Client Executive is kept current on the claims status of the account.

  • Enters and maintains current and accurate information in Epic.

  • Maintains current and accurate files and documentation for each claim.

  • Builds and maintains excellent working relationships with adjusters, insurers and related trades and suppliers.

  • Identifies any client or system issues that may arise to the appropriate individuals.

  • Complies with all corporate policies and procedures.

  • Develops claims management reports and distributes reports to management and/or clients as required.

  • Develops and distributes claim notification reports identifying major losses, trends or frequency for management and/or clients.

  • Assists the Claims Manager with various projects and presentations to prospective clients and/or associations while providing meaningful feedback to the claims team.

Position Requirements:

    • Minimum 3 years claims handling experience.

    • Level 1 General Agent License or able to obtain this license.   

    • Excellent knowledge of policy wordings and coverage interpretation as well as good analytical skills.

    • Strong problem solving skills

    • Strong verbal and written communication skills.

    • Ability to work well independently, as part of a team and with others throughout the organization.

    • Good project management and presentation skills.

    • Good knowledge of Microsoft Word, Excel and Epic.

    • Effective time management and organizational skills.

    • Customer focused and service oriented.

    • Attention to detail and precision essential.

    • Able and willing to work under pressure when needed.

Reports to: Claims Manager

Contact Information

BFL CANADA Insurance Services Inc.Pat ChadbourneOffice Administratorpchadbourne@bflcanada.ca
Posting Date: 24-Nov-2016Insurance Permanent, Full-Time Open 103-Jan-2017
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