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Personal Insurance Group Customer Service Representative


403 Ford Drive85548_201702-1501652

Job Description

Position Overview:  


HUB International’s vision is to be the leading sales and service organization in the insurance industry.  HUB continues to grow and is seeking a dynamic Customer Service Representative to join our Personal Insurance team based in Oakville, Ontario. This is an ideal role for a strong team player who is customer focused, detailed oriented, enjoys working on a dynamic team and has a commitment to deliver results on required deadlines.  This role will require a flexible individual to adapt to the growth of the business!


Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.



  • Respond to inbound telephone inquiries from existing clients in a timely manner.

  • Ensuring retention targets are met, including by means of re-marketing.

  • Meet New Business sales target

  • Lead generation for Commercial Lines and Wealth Management

  • Cross-selling other insurance and financial products to round out accounts.

  • Upsell existing clients by completing outgoing touch base calls.

  • Complete outbound calls as required for renewal review and special projects

  • Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.

  • Resolving client concerns and complaints while ensuring that service excellence standards are met.



  • Minimum High School Diploma or equivalent experience

  • Minimum 1 - 3 years’ experience in the Insurance industry

  • RIBO License

  • Team player who is able to work across multiple teams

  • Strong interpersonal and communication skills: written and verbal

  • Ability to work independently and on a team

  • Effective organizational and time management skills

  • Exceptional interpersonal, verbal and written skills

  • Working knowledge of Microsoft Office Products (Word and Excel)

  • Experience with EPIC BMS an asset 

Core Values: 

  • Entrepreneurship - encouraging innovation and educate risk taking   

  • Balance - balancing corporate duty with personal growth             

  • Integrity – doing things right every time                 

  • Teamwork – working together to maximize results                                                                        

  • Discipline - focused on goals                                                                                                 

  • Accountability – measure and take responsibility for outcomes                      

  • Service - serving customers, communities, and colleagues 

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US.  Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

Please apply online:

Posting Date: 09-Mar-2017Insurance Permanent, Full-Time Open 1 ASAP
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