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The Co-operators

Vice President, Claims


Head Office1501996

Company Information

The Co-operators group of companies are committed to providing a work environment that is inclusive and free of employment barriers and discrimination.  Accommodations will be made for qualified applicants with a disability throughout the recruitment process.  If you receive a request for an interview which will require an accommodation to support your participation, please consult with the hiring manager as soon as practical so that suitable accommodations can be arranged.

The Co-operators Group Limited is a Canadian-owned co-operative. Through our group of companies, we offer home, auto, life, group, travel, commercial and farm insurance, as well as investment products. Our co-operative values make us a different kind of insurance company – one built on honesty, hard work and concern for the communities in which we live and work. We’ve received many accolades, including being ranked among the 50 Best Employers in Canada by Aon Hewitt, and the Top 50 Socially Responsible Corporations in Canada by Sustainalytics and Maclean’s magazine. As a member of our team, you’ll be part of a big organization with a small company feel, working alongside a highly engaged group of people who are passionate about what they do. And you’ll see why we believe The Co-operators truly is a better place to work.

Job Description

The Opportunity:
The Co-operators currently has an opening on our senior leadership team for Vice President, Claims.  The position, located in Guelph, Ontario, provides strategic leadership and direction to our national property and casualty claims team across Canada.

As Vice President Claims, you will develop and implement strategic and operational core business objectives related to claims efficiency, client service, staff relations, implementation of national claims practices and file handling standards for all claims disciplines and sound financial management of claims losses, reserves and expenses.  This role operates in a fast-paced business environment that requires strong leadership through change and communication and planning that fosters co-operation and support.     Building and maintaining external relationships with regulators, industry, vendors and third party providers is critical. 

Your Qualifications:

  • University degree in business management or a related discipline (or equivalent) is required. MBA or similar broad-based business qualification is preferred.
  • Seven (7) years of progressively responsible leadership experience including successful management experience in both a field and a corporate environment
  • Fellow Chartered Insurance Professional (FCIP) designation.
  • In depth knowledge of Claims operations including claims management, general business management, insurance practices, generally accepted financial management principles, human resources policies and practices
  • Fluency in French is an asset
  • Demonstrated ability to build sustainable relationships with both executive level and with business unit operations.
  • Visible management style with demonstrated ability to develop and build confidence and trust of employees, business partners and stakeholders.
  • Track record of successfully building a high performing team.
  • Demonstrated leadership in developing and managing in a complex and dynamic environment during times of significant transition and change.
  • Demonstrated ability to build consensus and successfully manage and resolve contentious issues and conflicts.
  • Accomplished strategic thinker with the ability to clearly articulate complex ideas and present these ideas to senior management and other stakeholder groups.

The Reward:

  • A leadership position with one of the Best Employers in Canada
  • Opportunity for career development including education opportunities, continuous training and career planning
  • Flexible schedules to manage work/life commitments including personal days off
  • Commitment to staff wellness including a comprehensive employee assistance program
  • A generous compensation package including a competitive salary, a pension and benefits program, share purchase and employee incentive programs and paid vacation
  • Opportunity to give back to your community through a directed donations program and paid volunteer days

Additional Information:

Applicants must be legally allowed to work in Canada upon hire. Proof of eligibility for permanent roles may come in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation of permanent residence (or, in the case of temporary workers, of an open work permit).

If you are interested in a career with The Co-operators, please send your resume to by March 27, 2017.

Contact Information

The Co-operators hr_recruitment@cooperators.ca
Posting Date: 13-Mar-2017Insurance Permanent, Full-Time Open 1 ASAP
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