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Canadian Independent Adjusters' Association

Chief Executive Officer



Company Information

The Canadian Independent Adjusters' Association (CIAA) is a non-profit association representing the collective interests of 1650 members to government, the property & casualty insurance industry as well as the public on a national level.  The CIAA provides members with advocacy, the ability to expand their knowledge through continuing education, professional development and market-leading designation opportunities.  CIAA leads in the development of a defined code of ethics and fair practice policies supporting trust and confidence with the public and ensuring the highest quality of work with its stakeholders.

Job Description


  • Participate with the Board of Directors in developing a vision and strategic plan to guide the organization.

  • The Chief Executive Officer, reporting to the Board of Directors, will be responsible for the overall daily operation while ensuring the organization is in line with the mission and values of CIAA.

  • Act as Project Manager of the organization’s strategic plan ensuring successful implementation, execution and evaluation of strategic initiatives.

  • In addition to the Chair of the Board, act as a spokesperson for the organization liaising between members, stakeholders, government and media.

  • Develop a public relations policy ensuring consistency in messaging.

  • Develop and execute all communication initiatives/campaigns including a social media presence promoting the organization and its membership.

  • Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization.

  • Act as a professional advisor to the Board of Director on all aspects of the organization’s activities.

  • Foster effective team work between the Board and the CEO and between the CEO and staff.

  • Conduct official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate.

  • Represent the organization at industry activities and on related industry boards to enhance the organization’s industry profile.

Operational planning and management

  • Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization.

  • Ensure the operation of the organization meets the expectations of its Members, Board and Stakeholders.

  • Draft policies for the approval of the Board and prepare procedures to implement the organizational policies; review existing policies on an annual basis and recommend changes to the Board as appropriate.

  • Provide support to the Board by preparing meeting agendas and supporting materials.

Program planning and management

  • Oversee and support the planning, implementation and evaluation of the organization’s programs and services.

  • Ensure the programs and services offered by the organization contribute to the organization’s mission and reflect the priorities of the Board.

  • Oversee the planning, implementation, execution and evaluation of special projects.

Industry relations/advocacy

  • Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in the industry served by the organization.

  • Establish good working relationships and collaborative arrangements with industry groups, Regulators, Government and other organizations to help achieve the goals of the organization.

  • Act as the organization’s advocate to Government to influence legislation and to Industry on matters impacting the profession.

  • In addition to appearing at official events, act as a liaison between the organization and a range of external stakeholders.

  • Develop relationships with related industry leaders and government cultivating long-term strategic partnerships to increase the organization’s effectiveness and profile.

In addition to the above, the following qualifications, experience and skills are required:

  • A Bachelor of Arts; Business Degree (B.B.A., B. Comm.); or equivalent insurance designation (CIP, FCIP, CLA, FCLA)

  • Skilled public speaker

  • Relationship management capability supported by strong financial acumen

  • Ability to add value through strong communication and collaboration

  • Senior leadership in claims within the property casualty insurance industry, preferably within the independent adjusting space

  • Senior leadership role within a not-for profit or for profit organization

Contact Information

Canadian Independent Adjusters' Association
Patricia Battle
Posting Date: 14-Mar-2017Insurance Permanent, Full-Time Open 1 ASAP
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