Insurance is already part of everything you do.

Find your career in it.

candidate > job search > job search results > job details

job details

Intact Insurance

Unit Claims Manager, Auto



Company Information

You can apply for a posted position if you have been in your current position for at least 12 months and are performing at a level of Meets Expectations or if you are nearing the end of a contract term. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Once you are invited to an interview for a posted position, please inform your immediate supervisor of your participation in the selection process.

We review all internal applications to posted positions. Only those candidates who meet the minimum requirements for the job will be invited for an interview.

For some positions, we may require candidates to complete assessment tests to ensure they can meet minimum performance requirements.

As part of Intact’s selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer.  These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.

Job Description


Do you have a flair for leading and motivating a team? Are you able to maintain a strong customer focused approach while advising on solutions for internal and external sources?  Are you looking for a financially strong and stable company?  Do you want to work in an environment that believes in growth and development and offers various career opportunities?

As a Unit Claims Manager, Auto in our Edmonton office, you will play an integral part of the team by managing and controlling the operations in the Claims Unit in order to meet organizational objectives. You will provide technical expertise and leadership to ensure efficient and effective work processes and quality service while ensuring continuous improvement. You will also direct resources within budgeted allocation and ensure adherence to corporate policies and standards.

With this purpose in mind, you will:

  • Provide leadership and manage the operations of the Unit to achieve key business goals
  • Monitor and participate in Unit activities and reports on progress, by conducting on-going monthly productivity and quality audits and delivering feedback as part of coaching sessions
  • Assume responsibility for the selection process and hiring of employees who will deliver a superior level of customer service to all our clients
  • Facilitate continuous learning and development through the preparation and discussion of yearly performance reviews with unit staff members
  • Act in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
  • Resolve complex claims related issues and/or escalate problems according to company policies
  • Ensure that corporate policies, claims standards, and procedures are followed
  • Maintain effective communication channels with other departments and liaise with other claims experts or management on technical and administrative issues
  • Authorize settlements of claims in accordance with authority limits
  • Establish and maintain productive business relationships with vendors and service providers
  • Monitor individual claim cases (as necessary) including the investigation, collection, and assessment of information; establishment of reserves; production of claims reports; and determination and negotiation of claim settlements
  • Audit staff files and provide feedback and/or training as determined by this exercise
  • Participate in the development and implementation of business plans for the Unit
  • Develop, recommend, and implement management strategies, organizational structure, and process/technology improvement initiatives


  • Three years experience at supervisory level or equivalent work experience
  • Leadership skills including ability to motivate and coach subordinates
  • Strong technical skills in automobile claims
  • Analytical skills to deal with policy, legal and regulatory interpretation and implementation
  • Strong communication and customer service skills including diplomacy and tact
  • University degree/college diploma preferred or equivalent business experience
  • Commitment toward ongoing self-development (i.e. CIP participation)


Applicants must be permanently eligible to work in Canada upon hire.  Proof of eligibility for permanent roles may come in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card, or Confirmation of Permanent Residence document.


Please apply directly on our website at:

This posting closes on April 2, 2017 at 11:59pm EST.

Contact Information

Intact Insurance
Posting Date: 20-Mar-2017Insurance Permanent, Full-Time Open 1 ASAP
Share this Job

Email addresses won't be used for marketing purposes, they will only be used for sending this opportunity.