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Recovery Officer



Job Description

The Ministry of Health & Long-Term Care is looking for an energetic individual who thrives in a fast-paced environment and is looking for a challenge in their career. As a public servant who upholds the Ontario Public Service's values, you will be supporting the ministry's Patients First Action Plan for Health Care through your contribution to Subrogation's dynamic work.

If this exciting opportunity sounds like something you'd be interested in, then continue reading about the Recovery Officer role with the Ministry of Health & Long-Term Care.

What can I expect to do in this role?

In this position, you will:

• Handle all the subrogation cost recovery of health care services incurred in a high volume of assigned personal injury files

• Research and negotiate recovery of health care costs in a wide variety of third party injury claims such as slip and falls, assaults, product liability, etc., under the ministry's legislated subrogation rights

Location: Kingston

How do I qualify?

Legislation Knowledge:

• Demonstrated understanding of subrogation with the ability to interpret and apply provisions of relevant acts/regulations pertaining to subrogation rights and monitoring the priority of payment of certain health care services administered under the Long-Term Care Act in motor vehicle accidents

• Ability to understand, interpret and explain case law affecting subrogation rights, legal proceedings, insurance law and policies to present and defend the ministry's position and maximize recoveries

• Knowledge of recoverable health care services under government subrogation rights and health costing data sources

Communication & Negotiation Skills:

• Negotiation skills to ensure maximum recovery when providing settlement instructions to plaintiff counsel or attending at mediations or other settlement forums and when negotiating directly with private insurance adjusters

• Demonstrated oral and written communication, and interpersonal skills to effectively manage and negotiate the settlement of subrogated claims with external stakeholders in a professional manner and to work collaboratively in a team environment

Analytical & Research Skills:

• Proven analytical, judgment and decision-making skills to interpret and apply a broad range of legislation, policies and case law to determine the ministry's right of subrogation, including limitations and restrictions and to assess the health care costs related to the injury

• Research and investigative skills demonstrated through use of a variety of data sources (including internal, external, web based, etc.) to produce accurate reports and summaries

• Ability to work with automated and on-line file management systems

Technical Skills & Terminology Knowledge:

• Demonstrated knowledge of legal, medical, and insurance terminology in order to properly assess medical/legal documents for preparation and settlement of the ministry's subrogated claim

• Proficiency in using common office software (e.g. MS Office, Internet, email), customized case and financial databases, in order to research materials (e.g. legislation); develop, maintain and complete/close case files; create and send documents and correspondence; and provide reports for management

Salary Range: $29.49 - $35.30 per hour

Additional information:

  • 1 Permanent, 49 Place D'Armes, Kingston, East Region, General Screening Requirement
  • 1 Temporary, duration up to 12 months (with possible extension), 49 Place D'Armes, Kingston, East Region, General Screening Requirement


  • In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.

You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.

Please apply online, only, by Thursday, May 4, 2017, by visiting and entering Job ID 107035 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require accommodation in order to participate in the recruitment process, please contact us at to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.

Posting Date: 20-Apr-2017Accounting and Finance Permanent, Full-Time $29.49 - $35.30/hr 1 ASAP
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