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Intact Insurance

Casualty Bodily Injury Representative


downtown 113161-1511756

Company Information


Behind every one of our products and services is a team of motivated, intelligent and hard-working employees. As the largest provider of home, auto and business insurance in the country, every one of our 11,000 employees believes that our customer service focus is second to none - and you will too!

Are you energized at the idea of working in an environment where you are able to evaluate and analyze information and act decisively based on the facts?  Are you able to maintain a strong customer focused approach during negotiations with internal and external sources? Do you enjoy giving our customers peace of mind in a very difficult time? We take care of investigating and settling the claim made against our customers so that they are protected from financial harm. 

We have openings for customer driven individuals who want the opportunity to work and grow with the insurance industry leader, named as one of Canada’s Top 100 brands.  Intact offers a career with both technical and soft skills training, whether you aspire to be one of tomorrow’s leaders or a business expert. 

We value diversity, integrity and respect for one-another, and are committed to excellence and inclusivity for our employees, brokers and customers. Intact offers interesting and challenging work and an environment where you have the opportunity to make decisions and influence results.

Job Description

Your Job

In this Casualty Bodily Injury Representative position, you will be responsible for delivering legendary service to our customers by helping them get back on track. You will strive to provide an experience to customers that will be second to none because what matters to them matters to us.

With this purpose in mind, you will:

• Investigate bodily injury claims to ensure a prompt and fair settlement
• Make independent decisions, think creatively, and be able to prioritize the key requirements needed
• Analyze documentation including medical history reports, police investigations and various other expert reports.
• Represent the company in the negotiation and settlement of outstanding claims with third parties directly and \ or third party lawyers.
• Management of some claims through the litigation process.
• Participate in the management of loss and expense reserves.
• Evaluate settlement criteria for payment of claims.

Your Skills

• Must have experience in handling bodily injury claims dealing directly with third parties in person and \ or with third party lawyers.
• Completion or working toward a Chartered Insurance Professional (CIP) designation
• Excellent interpersonal and communication skills with a high level of professionalism
• Ability to effectively communicate and negotiate either directly with third parties and \ or with third party lawyers.
• Strong analytical skills, detail-oriented and organized
• Ability to multitask and juggle competing priorities
• Quick learner with a genuine interest in Bodily Injury liability claims
• Willingness to learn, receive coaching and implement feedback
• A college diploma or a university degree is a strong asset
• Ability to work in a paperless environment
• Excellent keyboarding skills

Eligibility to Work in Canada

Proof of eligibility for permanent roles may come in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation.  Applicants must be permanently eligible to work in Canada upon hire.

Apply Now


This posting closes on June 4, 2017 at 11: 59 PM EST.

Contact Information

Intact Insurance
Posting Date: 15-May-2017Insurance Permanent, Full-Time Open 1 ASAP
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