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Marine Cargo Surveyor - Markham



Company Information

Providing unsurpassed claims management backed by leading-edge technology, Claimspro is the largest supplier of claims management services, coast to coast with over 90 branches in Canada. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients 

Job Description

Role Summary

With over 120 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. 

We are currently looking to add an experienced Marine Cargo Surveyor to join our team in Markham. The Marine Cargo Surveyor is responsible for assessing and determining the cause of damage for cargo in transit. The successful candidate will have international experience, ideally working with Lloyds of London, identifying the nature and extent of damage arriving from overseas.

Why join ClaimsPro? We are proud of our people and it shows:

  • you will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
  • your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
  • you will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
  • you will be supported by experienced local claims support, centralized after hours support, and dictation services;
  • your claims load is driven by senior executives and business development staff from coast to coast;
  • you are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
  • you are working in parallel with other SCM Insurance services - RMS Risk Management, XPERA Risk Mitigation & Security, ESM Emergency Security Management, SCM Health Solutions, IPG International Programs Group, PARIO Engineering and Environmental Sciences, and OPTA Information Intelligence.
  • your continuous education fees are reimbursed to maintain your license.

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Competencies required to succeed

Personal Impact:

  • Possess patience and persistence ensuring quality services to our claimants and customers
  • Maintain confidentiality and has a high standard of integrity
  • Enthusiastic and positive, which influences the complete negotiation of the claim


  • Communicates professionally with the customer
  • Ability to identify obstacles to success through clear communication with the customer
  • Is an advocate for the interest of the claimant and the company
  • Ability to work on a team. Learning through others’ contributions to improve his/her own performance

Negotiation skills:

  • Provide recommendations to underwriters for a quick closure on the claim
  • Interact with multiple stakeholders to review loss details and provide recommendation for a speedy resolution of the claim

 Communication Skills:

  • Strong communication skills both written and verbal
  • Able to work with client to defer answers where it is required


Assessing Damage (50% time allocation)

  • Assess damage using understanding of routing and shipping procedure
  • Make recommendations for settlement of claims after review of damage to cargo and ship
  • Looking for patterns of activities; understand shipping timelines; looking at past historical knowledge (past  experience)
  • Integrity when dealing with conflict on a claim – if the loss is warranted; unbiased in decision making as possible

Analysis and Reporting (50% time allocation)

  • Understand reporting procedures and protocols
  • Able to follow client reporting instructions
  • Able to identify nature and cause of the claim


Education, knowledge and experience required

  • 10 or more years working at sea, preferably as Captain, second Engineer or officer
  • Previous experience as a surveyor or in a similar role
  • Successful completion of exams within transport Canada ; DOT UK
  • Successful completion or significant progress toward obtaining a CIP designation an asset
  • Proven track record of handling cargo claims with integrity where conflict may arise
  • International cargo experience
  • Experience with cargo damage, hull and machinery is required
  • Computer skills – familiarity MS Office and Outlook is essential; strong English writing skills;


 Environment/Working Conditions:

  • Willingness to travel locally and internationally is a requirement of this job (50% of the time);
  • Working on a ship will require the incumbent to climb and engage in other physical activity in order to assess damage

Contact Information

Karen Bell
Talent Acquisition Specialist
Posting Date: 29-Jun-2017Insurance Permanent, Full-Time Open 1 ASAP
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