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City of Toronto

Business Analyst, Corporate Finance



Company Information


Job Description

Business Analyst, Corporate Finance

Job Classification Title           BUSINESS ANALYST CORPORATE FINANCE

Requisition #                           2275266X

Division                                   Corporate Finance

Section                                    Insurance & Risk Management

Work Location                         CITY HALL, 100 QUEEN ST W

Job Stream                              Business Operations

Job Type                                 Permanent, Full-Time

Salary/Rate                              $80,389.40 - $94,421.60 / Year

Hours of Work (bi-weekly)      70.00

Shift Information                     Monday to Friday, 35 Hours per Week

Affiliation                                Non-Union

Number of Positions Open      1

Posting Date                            08-Aug-2017

Expiry date                              29-Aug-2017


Job Description:

Reporting to the Project Manager, Insurance and Risk Management, the Business Analyst will identify, analyze, develop and recommend changes for policies, procedures, program operations, system applications, business processes and practices for the Transportation Services Division. The Business Analyst will implement strategies to improve operational efficiency and effectiveness, service delivery and reduce the City's civil liability under the corporate insurance program.

Major Responsibilities:

  • Analyzes the impact/exposure of the frequency and severity of Transportation Services losses which highlights allegations of operational oversights and provides quarterly reports recommending solutions such as staff re-alignment, operational and business changes, etc.
  • Works with Transportation Services and Insurance Risk Management staff to fine-tune risk management claims database to improve the capturing of loss data more relevant to Transportation operations.
  • Prepares reports for the Project Manager and Transportation Manager, making recommendations on changes in business methods and processes, including appropriate staffing levels and human resource allocation to strengthen risk control and reduce insurance costs.
  • Identifies, analyzes, rationalizes and optimizes business processes, policies, procedures, systems applications, inputs and outputs, program operations and functions at a detailed level in relation to the City's insurance program.
  • Identifies below-standard performance that creates liability for the City and prepares reports recommending actions that include staff training, discipline, staffing changes or other corrective actions to prevent reoccurrence and resultant liability.
  • Examines causes of insurable loss within Divisional operations and reports recommendations to improve efficiencies and staffing changes to prevent recurring loss.
  • Facilitates training for Transportation Services staff with Insurance Risk Management, City Legal and external legal counsel, to improve understanding of liability exposures and legal framework.
  • Works to improve the capabilities of Divisional witnesses, including unionized staff, for examinations for discovery and ensures the most suitable witnesses are produced to represent the City.
  • Ensures improvements to Transportation claims process are reviewed regularly, changes adopted and efficiencies implemented.
  • Attends Transportation Services' planning and strategy meetings to contribute loss prevention focus on operation items such as Provincial Minimum Maintenance Standards application to service standards, by-law enforcement on sidewalk snow clearing, laneway sensitivities and winter treatment and increase accountability at the Divisional level to improve consistency. Makes recommendations independent from operating budget, business plan and collective agreement obligations.
  • Attends Transportation Services' Research Analyst and Field Investigator meetings to inform, train and coordinate with third-party adjusting firms.
  • Acts as a liaison on Councillor/Ombudsman claim inquiries for efficient, timely file review and response on claim appeals.
  • Ensures effective and ongoing implementation of recommendations arising from Ombudsman’s review of claims.
  • Reports on staff roles and responsibilities, and provides an inter-district evaluation of inconsistencies of business practices and associated staff and financial implications.
  • Facilitates post-settlement/trial "post-mortems" on significant losses to benefit from lessons learned.
  • Takes action on Claims Review Group Loss Control Notices and communicates and coordinates divisional responses and remedies, finding improvements to the adequacy of maintenance, records, patrol logs and claim reports.
  • Implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Conducts research into assigned area, ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and designs processes to track those indicators.
  • Initiates and conducts, in coordination with Divisional business representatives, research and analysis on opportunities to employ innovative solutions and redesigned processes to deliver City services.
  • Identifies trends and makes recommendations to improve program and operational effectiveness.

Key Qualifications

  1. Post-secondary education in a relevant discipline related to the job function (e.g. business) or the equivalent combination of education and experience.
  2. Experience preparing business process reviews/mapping and articulating key performance measures/indicators.
  3. Experience conducting research, analysis and interpreting large volumes of data.
  4. Experience writing reports and preparing presentations.
  5. Experience using an Information Management System to capture and manipulate data.
  6. Proficiency in the use of Microsoft Office Applications (Word, Excel, PowerPoint), and managing databases and ability to adapt to new technologies.
  7. Strong verbal and written communication skills and the ability to communicate professionally and develop and maintain effective work relationships both internally and externally, with Council staff, City of Toronto staff, various levels of government and stakeholders.
  8. Strong customer service focus and interpersonal skills and ability to work co-operatively as an effective team member and encourage teamwork.
  9. Strong problem solving and conflict resolution skills.
  10. Ability to take initiative and apply best practices to continuously improve processes to enhance service delivery, efficiency and effectiveness.
  11. Ability to exercise independent judgement and discretion in dealing with sensitive and confidential matters.
  12. Strong research and analytical skills and ability to conceptualize and develop options and recommend solutions to support decision-making.
  13. Ability to adhere to the Toronto Public Service mission and values and act professionally and ethically.
  14. Ability to work independently under minimum supervision and set priorities, plan and execute tasks.
  15. Excellent organizational and multi-tasking skills with the ability to work under pressure and meet tight deadlines under time constraints and adjust work priorities in response to competing demands.
  1. Ability to work overtime when required.

Work for the City you love

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Business Analyst, Corporate Finance within our Corporate Finance Division.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting File #2275266X, by August 29, 2017.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.  In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy, a request for accommodation will be accepted as part of the City's hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.

Contact Information

City of Toronto
Posting Date: 08-Aug-2017Accounting and Finance Permanent, Full-Time Open 1 ASAP
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