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Kent & Essex Mutual Insurance

Claims Adjuster (Property)


2017 - claim-1535152

Company Information

Kent & Essex Mutual Insurance is a well-established mutual insurance company located in Chatham, Ontario formed in 1888 by a small group of farmers looking to insure themselves against losses from fire. These farmers served as policyholder, agent and director of the company.  From those humble beginnings we have grown into a stable and profitable insurance company that still specializes in farm insurance.  We offer a full line of home, auto and commercial insurance available through a network of brokers throughout the Municipality of Chatham-Kent and Essex County.

We are a progressive company that believes in ongoing training and development opportunities, as well providing a competitive compensation program which includes a comprehensive benefit package and pension.  Our work environment focuses on growth, development, rewards and a positive work-life balance. Join our Team today!

Job Description

By joining our Team at KENT & ESSEX MUTUAL INSURANCE your career is headed in the right direction! 

We are currently recruiting for an adjuster to join our claims team as a Property Claims Adjuster which will also include responsibilities in Loss Prevention.  Reporting to the Claims Manager, this position will manage a case load of property claim files which involves providing prompt, fair, quality claims service to our policyholders ensuring their needs are met. The ideal candidate will have exceptional customer service skills, understanding how to communicate with a policyholder who is in the midst of a stressful time in their life and this will set you apart from the other candidates. 

You will require the ability and means to travel to the location of claims in order to conduct investigations, secure photos and to meet with policyholders, contractors or other necessary stakeholders throughout the lifecycle of the claim.

Your qualifications will consist of at least five (5) years’ experience in the insurance industry involving the adjusting and processing of claims; significant exposure related to property damage claims; exposure to bodily injury claims; and exposure to loss control inspection or risk management analysis.

Preference will be given to those applicants with relevant experience, but entry level applicants may be considered.

Competencies Required to Succeed:

  • Excellent written and communication skills

  • Strong analytical, problem solving, negotiation and organizational skills

  • A positive attitude and ability to work well within the team and learn from experienced Adjusters

  • Mathematical aptitude to calculate entitlements and ability to document files thoroughly.

 The ideal candidate will also possess:

  • Community College Diploma and desire to obtain P&C insurance designation would be an asset

  • Knowledge of building construction, the Ontario Building Code, Ontario Fire Code

  • Knowledge of loss control techniques

  • Maintain a high degree of integrity and confidentiality

  • High attention to detail and accuracy

  • Ability to read, understand and explain to others the insurance policy wordings

  • Ability to work with others positively and learn from others; we are all one team!

  • Ability to learn new systems and technology; computer skills and working knowledge of MS Office Suite.

KENT & ESSEX MUTUAL INSURANCE offers a growing and dynamic environment for an adjuster to enhance or begin their career, continue to learn new skills while working in a positive, team oriented culture allowing exposure to all aspects of the business and other aspects of claims.

Qualified applicants should apply in confidence to Human Resources by September 27, 2017 via email to:

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.  Appropriate accommodations will be provided upon request throughout the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA).

Contact Information

Kent & Essex Mutual Insurance
Human Resources
Posting Date: 07-Sep-2017Insurance Permanent, Full-Time Open 1 ASAP
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