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Toronto Transit Commission

Claims Adjuster



Job Description




 Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (TTC), North America’s 3rd largest transit system, has embarked on a 5-year journey to transform into a transit system that makes Toronto proud.  Our ongoing recruitment efforts are strategically aligned with the TTC’s corporate mission “to provide a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy”.                          

We are currently seeking a Claims Adjuster.


  • Reporting to the Manager – Claims, you will be responsible for investigating, evaluating and negotiating bodily injury accident claims (both Tort and No Fault) for/or against the TTC/TTC Insurance Company Limited/Toronto Coach Terminal Inc. or their employees
  • Providing support services to the Department in the preparation of material pending litigation and various court appearances, Arbitration Tribunals and Safety Licencing Appeals and Standards Tribunal.
  • Preparing file summaries, interviewing doctors and employers, as required, in order to obtain relevant information to a claim (e.g. obtaining medical reports, loss of income information and/or independent medical examinations as required)
  • Arranging surveillance on questionable claims; evaluating evidence and information obtained to determine legal liability/negligence; establishing dollar value of claims and negotiating same with claimants and/or legal representatives
  • Attending Examination of Discoveries, Mediations/Arbitrations, Trials and Inquests and giving evidence when required
  • Preparing written reports on investigations in accordance with current policies
  • Keeping abreast of changes to current and/or new Laws, Statues, Acts, Legislation, etc. 
  • Participation in the TTC Customer Service Ambassador Program
  • Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from theTTCas a service-provider and an employer


  • Sound knowledge of standard claims policies and procedures combined with working knowledge of laws of negligence, no-fault, Ontario Regulations 403/96, 34/10, precedent legal decisions, motor vehicle accident claims fund; uninsured motorist coverage and pertinent legislation (e.g. Insurance Act of Ontario, Highway Traffic Act, Workplace Safety & Insurance Board Act, Statues of Limitation, Ontario Human Rights Code, etc.) related to your area of responsibility as well as terms relating to medicine
  • Completion of a post-secondary degree or diploma in a relevant field with a few years’ working experience in the Insurance field, particularly with relevant experience in dealing with Bodily Injury Claims Adjustments and the investigation and administration of Accident Benefit files
  • The enrolment in or completion of the CIP Program is mandatory
  • Must possess a valid Province of Ontario Class “G” driver’s license and have access to a personal vehicle for work purposes
  • Knowledge of investigative procedures and techniques and court/litigation, mediation/arbitration procedures and the Ontario Rules of Practice ,Financial Services Commission of Ontario (FSCO) and Safety Licencing Appeals and Standards Tribunal policies as well as full working knowledge of Health Claims for Auto Insurance (HCAI) and the processes involved
  • Must possess sound judgement, well developed analytical, problem-solving and organizational skills, excellent interpersonal skills and good verbal and written communication skills for negotiating settlements and dealing with the public
  • Must possess working knowledge of computers and software applications related to the work
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

 Annual Salary Range: $72,672.60 - $90,818 (Level 8) – 35 hour work week

 Deadline to apply is September 20, 2017

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

For more details and how to apply, please visit our website at

Hiring and selection preferences are not given in the employment of an employee’s relatives. Relatives of current TTC employees cannot be hired, assigned transferred or promoted into positions, where there is a potential conflict of interest due to relationship. If you are qualified for the position for which you are applying, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee at the employment interview.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.

Contact Information

Toronto Transit Commission
Posting Date: 15-Sep-2017Legal Permanent, Full-Time $72,673 - $90,818/yr 1 ASAP
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