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Commercial Lines Customer Service Representative, Program



Company Information

HUB International is ranked 8 th amongst the world’s largest insurance brokers with 10,000 employees across North America. In Oakville, we continue to grow and are looking for an experienced Commercial Lines Customer Service Representative – Program (RIBO Licensed). If you have strong organizational skills, able to multitask and knowledgeable on the markets, you can be part of a winning team known for client service and retention! This role reports directly to the Vice President, Commercial Lines.

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you are a successful Commercial Lines Customer Service Representative (RIBO Licensed), enjoy a positive fast pace team environment, please apply now:

Job Description


  • Provide prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries

  • Meet clients’ needs including renewal policies quotations, premium adjustments, endorsements

  • Prepare and monitor insurance submissions, proposals and summaries of commercial lines insurance

  • Monitor the processing of binders, certificates, billings and filing

  • Reporting of claims and handle accordingly

  • Resolve client concerns and complaints while ensuring that service excellence standards are met

  • Maintain acceptable accounts receivable and underwriting knowledge of each market while utilizing portals for policy changes/inquiries

  • Rate and quote new and renewal commercial lines risks

  • Utilization of 3 rd Party systems for policy issuance and finance transactions

  • Keep up to date of industry best practices and company procedures


  • College Diploma and/or University Degree or equivalent experience

  • Minimum 3 years’ experience in commercial lines insurance

  • RIBO licensed

  • Experience with EPIC broker management system an asset

  • Proficiency with Microsoft Office Products (Word and Excel)

  • Team player with the ability to work within production and service teams

  • Strong interpersonal and communication skills both written and verbal

  • Effective organizational and time management skills

    HUB Total Rewards:

Monday to Friday Work Schedule

Employee Discounts on Personal Home & Auto Policies

35 hour work week

Education Reimbursement Program

Competitive Salary

HUB Employee Referral Program – Award for successful hires

Paid Vacation

Corporate Cell Phone Program

Paid Sick Days

Recognition Programs

HUB Days – Paid Personal Days

Health & Wellness Initiatives

Group RRSP Company Matching Program up to 2% of Base Salary

Group Benefits Plan (Health & Dental)

Corporate Discounts on Gym Membership

Company Paid Employee Assistance Program

Contact Information

Posting Date: 29-Sep-2017Insurance Permanent, Full-Time Open 1 ASAP
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