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Government of Alberta

Director, Claims Management



Job Description

Senior Manager 2


Alberta Treasury Board and Finance, Edmonton. In the Treasury and Risk Management Division - Risk Management and Insurance (RMI), administers a program to minimize the cost of accidental loss or damage arising from property, automobile, liability and other risks. We do this through a combination of programs to identify, assess, and control preventable losses.


RMI manages the claims settlement process and uses the Alberta Risk Management Fund, and where appropriate, purchases excess commercial insurance to pay for losses.


RMI serves all government ministries and agencies as well as other bodies identified in the Financial Administration Act (FAA) and FAA regulations.


For further information about Treasury Board and Finance, see our website at


Reporting to the Executive Director, the Director, Claims Management is accountable for the management, administration and adjudication of all losses covered under the Alberta Risk Management Fund and in accordance with provincial legislation, including the FAA. This position will provide leadership and direction for the settlement of claims to ensure the needs of participants are met and third-party claimants are dealt with appropriately as well as has the overall responsibility for pursuing claims against the Government of Alberta (GoA) purchased insurance. This position will ensure that the claims data provided to our actuary is complete and accurate.


As a member of the division's management team, this position will participate in setting and communicating the strategic direction of the division and ensuring targets are met. This position will also be responsible for preparing budget, reports and tracking various insurance programs including self-retained aggregate deductible for various loss years and tracking of participant annual aggregate deductibles of prior loss years.


To be successful in this role, you will utilize your communication skills (both verbal and written) and project management skills to ensure that current processes are reviewed and implemented as required. You will have proven skills in problem solving decision making, conflict resolution and mediation. Responsibilities include dealing with Alberta Justice and appointed outside legal counsel. You will strong management/supervisory experience to support staff when it comes to coaching and development.


Salary: $4,037.95 - $5,127.61 bi-weekly ($105,390 - $133,830 annually). Closing Date: October 16, 2017. Job ID #1045245


Qualifications: University graduation degree in Insurance and Risk Management or a related field and 7 years' progressively responsible experience in claims management and commercial insurance policies and practices is required. Experience with litigation process as it applies to civil litigation and actuarial fundamentals as related to the calculation of the Fund's outstanding reserves, including amounts for incurred but not reported claims.


Preferred industry designations include: CIP (Chartered Insurance Professional), FCIP, and CRM (Canadian Risk Management)


Equivalencies will be considered.


Competencies are behaviors that are essential to reach our goals in serving Albertans, and the foundation for our talent management programs, including hiring decisions. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. The link below will assist you with understanding competencies:


In this role, you will contribute to our team by demonstrating the following behavioral competencies:


Agility: Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.


Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.


Develop Self and Others: A commitment to lifelong learning, and the desire to invest in the development of the long-term capability of yourself and others.


Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.


Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders.


Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems Thinking allows us to keep broader impacts and connections in mind.


Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.


The Alberta Public Service is a great place to work!


What we offer:

  • Comprehensive benefits plan:
  • Pension plan:
  • Leadership and mentorship programs
  • Professional learning and development
  • Positive workplace culture and work-life balance
  • Accessible career consulting services


Tips on Applying on Alberta Government Jobs see here:


Interviews are scheduled to begin approximately the week of October 23.


Final Candidates for this position will be asked to undergo a security screening. This competition may be used to fill current and future vacancies at equal or lesser classifications across the Government of Alberta. Some travel is required on occasion.


Please apply online via, as applicants who apply online will be able to track the status of this competition. Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.


Note: As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file. Please ensure that this document is saved using the naming convention of your last then first name followed by the seven-digit Job Opening ID number (Smith,Joe_XXXXXXX).


It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) -

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.


Please see the position description for a detailed list of the job responsibilities:


We thank all applicants for their interest. All applications will be reviewed to determine which candidates' education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted.


Are you ready to apply for a new position? Is your resume tailored to the job you're applying for? Do you need assistance to prepare for the interview? Career Services can help!  Internal TBF Ministry employees are asked to connect with Laimons Plumite by sending an email to:


If you require any further information on this job posting, please contact: Marie Urlacher, Human Resource Consultant, Treasury Board and Finance. Phone: (780) 427-3070. If this competition is closed as per the closing date noted above, please continue to check for a listing of current career opportunities with the Government of Alberta.

Contact Information

Government of Alberta
Human Resources
Posting Date: 04-Oct-2017Insurance Permanent, Full-Time Open 1 ASAP
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