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McLean Hallmark Insurance Group Ltd.

Commercial Manager


Posted Jan 161556404

Company Information

McLean Hallmark Insurance Group Ltd. is a reputable, customer-oriented insurance advisor. We invest time into understanding businesses in order to reduce total cost of risk and help build a better organization. Our focus is placed on helping organizations manage their cost of risk through a variety of specialised resources, strong insurance company relationships, and expert knowledge. Combined with our strong commitment to exceptional service, we are customer-oriented advisors who attract clients possessing the same entrepreneurial mind-set that is a cornerstone of our company. We call our unique approach Solutions Beyond Insurance, a vast network of both internal and external resources brought together to help assist our clients’ business issues and manage their total cost of risk.

We take great pride in having a strong service commitment and delivering custom and comprehensive solutions for our clients. We are always looking for motivated individuals who are ambitious, innovative, and who are also committed to the success of our clients. If you are a career-driven individual who possesses strong people skills and would like to make a lasting impact on the company and the business, McLean Hallmark is the right place for you. Not only do we acknowledge and reward talent, we also fully support our staff in their personal goals.

Job Description

  • Lead the Markham Commercial Insurance service team including Mid-Market and IBU, ensuring clients and team members are supported with respect to new business, endorsements, claims and the renewal process
  • Ensure the Department is fully staffed at all times
  • Provide leadership, guidance, mentorship and coaching to all staff for quality, performance and professional development
  • Performance management of staff including regular reviews and feedback for continuous improvement
  • Dispense technical expertise to the commercial lines support staff and commercial Client Executives
  • Perform regular audits to ensure adherence to best in class service standards and system utilization
  • Participate in Company annual planning process
  • Conduct and/or organize product and insurer training for the greater Commercial Team
  • Assist in the development of team and individual goals including ongoing measurement and monitoring
  • Monitor work flows to ensure equitable work distribution and meeting of high client service standards
  • Attend and actively participate in weekly Commercial Manager Meetings
  • Establish credibility and work effectively with insurer partners and other vendors to achieve goals and influence initiatives
  • Lead the team through complex renewals and new business opportunities from submission, marketing, proposal through to bind and invoice stages
  • Knowledgeable in Tam, Sig XP, EPIC
  • Completed or enrolled in CAIB/CIP/CRM
  • Minimum of ten years of Commercial Insurance with majority as a broker and a minimum of three years management/supervisory experience


Contact Information

McLean Hallmark Insurance Group Ltd.