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EPIC Implementation Coordinator

Canada-British Columbia-Vancouver

Downtown Posted Jan 171556688

Company Information

BFL CANADA is a leading employee-owned and operated commercial insurance brokerage and consulting services firm in 12 cities across Canada. The key to our success has always been our passionate and engaged team, now composed of 600 professionals with vast experience and expertise. Here at BFL, our motto is work hard, play hard and we’re not afraid to prove it! Our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment.

Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building.

Job Description

BFL CANADA is looking for an EPIC Implementation Coordinator in our Business Processes Department for its Vancouver Office!

If you are looking for a full time, permanent position and a dynamic work environment, keep reading!



  • Participate in quality control, end user testing and user acceptance to ensure that solutions meet both business requirements and technical requirements, including performance, maintainability and stability

  • Participate in business and technology meetings to fully understand their needs, consult and work within the team to deliver appropriate quality solutions and services in a timely and efficient manner

  • Review and analyze organizational needs and goals to determine future impacts to applications and systems

  • Train users on the use of BFL’s ECAT (EPIC Custom Application Tool) including input, output documents and workflows.

  • Review the work and usage done in ECAT by users to confirm accuracy and work flow are being adhered to


  • Required to have minimum 3 years of experience in the Commercial brokerage insurance industry– Insurance License is preferred but not required

  • In-depth, hands-on knowledge of and experience with, Applied System’s EPIC broker management system a requirement

  • Proficient in providing ECAT training to end users

  • Ability to work on projects and project deliverables as required

  • Highly developed interpersonal, communication, organizational and time-management skills

  • Highly developed analytical and problem solving skills

  • Experience working in a team-oriented, collaborative environment

  • A team player able to communicate effectively with a national team

  • Ability to work well with others throughout the organization

  • Excellent multi-tasking skills with the ability to effectively prioritize and execute tasks in a high-pressure environment

  • Ability to work independently and follow instructions with minimal supervision

  • Ability to absorb new ideas and concepts quickly

  • Excellent written, oral and interpersonal skills

  • Advanced knowledge of Microsoft Word & Excel with good working knowledge of other Microsoft products


Reports to: Vice President, Business Processes


  • You will be working in a thriving, progressive and well-established insurance brokerage company

  • Competitive salary, group insurance benefits, and RRSP matching plans from your first day

  • A culture that encourages and supports continued education


Let’s make a difference together: please forward your resume in a PDF format to and specify in the email subject this job title and the location, so we can learn more about you.

Contact Information