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Cade Associates Insurance Brokers Limited

Personal Lines CSR

Canada-Ontario-Etobicoke

Posted Jan 181556698

Company Information

We are an office of 6 staff, located in Central Etobicoke near major highway routes and within walking distance of Islington subway station. The office is well-established, with over 20 years of service in the community with a strong focus on customer service through teamwork and dedication to our clients. This is a full-time role, providing benefits and a competitive salary based on level of experience, as well as excellent long-term career growth.


Job Description

Position Summary:

Providing customer service for Personal Lines policies, you will work with team members and insurance partners to take responsibility for the management, retention and account development of existing clients, as well as quoting and placing new business as required.

Roles & Responsibilities:

  • Servicing policies including processing endorsements, responding to client inquiries by phone and in writing, providing guidance on insurance matters, processing renewals, etc.;
  • Quoting and placing new business;
  • Assist and provide support to senior brokers in the office;
  • Contact with underwriters and claims adjusters for policy and claims management; 
  • Daily courier and postage processing;
  • Maintain updated knowledge of industry and underwriting practices;

Successful Candidate Will Possess:

  • Post-secondary education
  • 2+ years’ experience in insurance customer service with a brokerage
  • RIBO license 
  • Proficiency with Broker Management Systems (preference for Power Broker) and company portals 
  • Skill in the use of MS Office – Word, Excel, Outlook
  • Strong analytical, organizational and time-management skills
  • Excellent verbal and written communication skills with focus on customer service
  • Other industry designations (CIP, CAIB, etc.), either completed or in-progress, considered an asset

We thank all applicants for their submissions, however, only those candidates selected for an interview will be contacted.


Contact Information

Cade Associates Insurance Brokers Limited
(416) 234-9980