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EASTERN INSURANCE INC.

Customer Service Representative

Canada-New Brunswick-Saint John

UPTOWN Posted 29 Days Ago1557998

Company Information

Eastern Insurance is a fast paced, small and growing brokerage providing comprehensive home, auto and commercial insurance solutions to our clients.  

Due to our continued growth, we have an opening for a detail oriented, organized, professional Customer Service Representative for primarily commercial lines but also personal lines.


Job Description

The Position:

Reporting to the Business Manager, this highly administrative role consists of providing best in class customer service to all clients that call or come in to the office. The successful candidate will be a self- starter and will be responsible for commercial lines and personal lines administrative support for two insurance brokers. The new member of Team Eastern will be a positive, respectful individual and able to adapt and embrace change.

 

 

Skills required:

  • Must have an insurance license with a minimum CAIB 3 or CIP designation or higher.

  • Minimum 3 years of customer service experience in an insurance brokerage or company.

  • Excellent time management, prioritizing tasks and communication skills.

  • Experience in Powerbroker and Compu Quote would be considered an asset.

  • Competency on Outlook, Word, Excel.

  • Process renewals & endorsements and contact clients to review policies.

  • Contact clients for commercial renewal questionnaires and underwriter questions.

  • Answer incoming calls and direct to the appropriate person, take messages, etc.

  • Ability to make policy changes ex: add/remove vehicle, send liability cards

  • Tasks such as contacting client prior to inspection, following up on recommendations, etc.

  • Create simple & precise cover letters to go with any outgoing client mail.

  • Follow up on any outstanding balances/invoices with clients.

  • Touch base with clients following claim, confirming when claim has been closed.

  • Enter new policies and changes into insurance company portals


Contact Information

EASTERN INSURANCE INC.