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Claims Advisor


Posted 29 Days Ago1558148

Company Information

BFL CANADA is a leading employee-owned and operated commercial insurance brokerage and consulting services firm in 12 cities across Canada. The key to our success has always been our passionate and engaged team, now composed of 600 professionals with vast experience and expertise. Here at BFL, our motto is work hard, play hard and we’re not afraid to prove it! Our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment

Job Description

Position Summary: The primary purpose of this position is to serve as a liaison between the client and insurer in resolving all claims and to perform all tasks related to the fair and equitable disposition of claims on client accounts.


Duties and Responsibilities:


  • Upon notification of a new claim, reviews the relevant policy, gathers all necessary facts/information and contacts the insurer.

  • Conducts analysis of claims and coverage and recommends solutions to coverage issues.

  • Provides technical expertise to internal and external clients regarding claims coverage.

  • Negotiates payments and reimbursements with the insurers on the client’s behalf.

  • Updates the client and Client Executive on the status of the claim as required.

  • Enters current and accurate information and documentation in our Epic system for each claim.

  • Manages and maintains an up to date claim file abeyance.

  • Builds and maintains excellent working relationships with Adjusters, Insurers and related trades and suppliers.

  • Identifies any client or system issues that may arise and report to the appropriate team member.

  • Complies with all corporate policies and procedures.

  • Develops claims management reports and distributes reports to management and/or clients as required.

  • Develops and distributes claim notification reports identifying major losses, trends or frequency for management and/or clients.

  • Assists the Claims Manager with various projects and presentations to prospective clients and/or associations while providing meaningful feedback to the claims team.

Contact Information