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Team Leader, Claims Services


Posted 20 Days Ago1562254-1562256

Company Information


As an agency of the Government of Ontario, Agricorp works with partners to contribute to a vibrant and sustainable agriculture industry. With more than 400 employees serving more than 44,000 producers province-wide, Agricorp delivers programs that help producers manage risk and remain financially secure. The agency was established in 1997 by the provincial government under the authority of the AgriCorp Act, 1996.
Agricorp delivers a variety of programs and payments on behalf of the federal and provincial governments, including AgriStability, Farm Business Registration and Production Insurance. Please see the full list of programs for more information.

Job Description

Agricorp has two openings for a Team Leader, Claims Services to join the Claims Services team in the Program Delivery division, one permanent and one a 12-month contract.

The Role

As the Team Leader, Claims Services, you will act as a hands-on functional and motivational leader to empower team members in providing customers of AgriStability, Risk Management Program, Production Insurance and other programs with efficient and effective administrative support for claims and program payments. This position reports to the Manager, Claims Services and works in partnership with the leadership team. In this role, you will:


  • Provide day-to-day direction and support to team members and support the other team leaders in providing overall direction to staff
  • Manage HR policies such as vacation, attendance management and code of conduct
  • Provide monthly coaching sessions to team members for improved performance and development
  • Recruit and develop talent in accordance with corporate HR policies
  • Conduct formal performance management reviews, giving feedback, addressing performance management issues and completing documentation through the Performance Planning and Review Process
  • Develop contingency plans to manage volume fluctuations and unanticipated interruptions
  • Provide solutions and advice as a subject matter expert in the area of claims services
  • Escalate and monitor sensitive, high-risk situations so that customer needs are addressed
  • Facilitate team meetings to cascade business objectives and company information
  • Engage team members in continuous improvement
  • Seek feedback from internal and external customers, interpret the data and make recommendations for change
  • Conduct financial reviews and analysis with specialists on more complex or high-dollar claims
  • Participate in annual business planning, resource planning and goal setting with your manager and other team leaders
  • Follow up on trends, create new processes and maintain and develop standard operating procedures


Job status: Permanent position and 12-month contract position
Location: Guelph


  • Post-secondary degree or diploma in economics, finance, commerce, agriculture, a related field or equivalent experience
  • Minimum 5 years’ experience in related claims adjudication or insurance claims experience in the financial services or agricultural industry
  • Experience with operations supervision responsibilities, including resource management, work scheduling and goal setting
  • Experience in implementing business change and operational improvements
  • Experience in communicating with diverse stakeholders
  • Proven experience in coaching, mentoring or leading others
  • Leadership or supervisory training is an asset
  • Conflict resolution or dispute mediation experience an asset
  • Accounting, risk analysis, risk management or financial analysis training is an asset


Key Competencies

Leading teams – Leads and supports the performance of a team towards achieving excellent results
Client focus – Provides service excellence to internal and external clients
Critical judgment, decision making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
Analytical thinking – Interprets, links and analyses information and situations by breaking them down into component parts and identifying patterns, connections and underlying issues
Achieving quality results – Focuses efforts on managing one’s self to achieve high quality results consistent with the organization’s standards and measures, while managing risk
Planning and organizing – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources

Apply online

To apply for this position, please go to and complete the online Application for Employment form.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.

Contact Information