Job Title: Crisis Responder, Remote Permanent Part-Time Position
of Work : Variety of permanent shifts available including days, nights and weekends.
Compensation: $19.63 - $23.46/hr.
Program Area: Crisis Services
Job Level: Helplines Support Staff
Reports to: Team Lead, Talk Suicide
CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increased awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.
Reporting to the Talk Suicide Team Lead, the Crisis Responder is responsible for taking crisis interactions and providing confidential, nonjudgmental supportive listening for help seekers. The Crisis Services program provides 24-hour crisis lines, including the Distress Line, Rural Distress Line, Senior Abuse Helpline and Brite Line. This role will be focused in taking text and phone-based interactions to support partnership with Talk Suicide, a national suicide specific crisis line which provides emotional support, connection to resources and intervention for people in crisis who are experiencing thoughts of suicide.
CMHA-Edmonton recognizes that candidates all have different skills and experiences to offer. While we are highlighting desired qualifications in the following sections, it is not a checklist. We encourage everyone interested to apply and indicate how you would successfully take on the role even if you have unconventional experiences or qualifications.
- Minimum 1-2 years of related experience required, preferably within a non-profit organization.
- Completion of Grade 12 (related post-secondary Diploma or relevant course work in a Social Science preferred)
- Completion of training considered an asset: Distress Line, Talk Suicide training, Brain Story Certification, Crisis Worker Certification, and Gender Based Analysis Plus
- Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check
- Cover Letter required demonstrating your experience in supporting clients from a nonjudgmental, strengths-based, trauma informed and empathetic perspective.
- Proficient in computer skills (Microsoft Office and other program software g., VOIP, iCarol)
- Strong interpersonal, verbal, and written communication skills
- Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals’ needs are being determined and appropriately met.
- Ability to work effectively in a challenging environment, deal with difficult situations and respond in a composed manner.
- Positive, helpful attitude towards assisting clients.
- Demonstrated understanding of mental health; mental illness and recovery; information and referral services; and crisis intervention
- Ability to work independently and in a team environment.
- Strong organizational skills, time management and problem-solving skills
- Ability to receive constructive and positive feedback.
- Must be empathetic, genuine, assertive, and non-judgmental when assisting clients.
Required Training for the Position
Within the first weeks of employment:
- Distress Line Training
- Talk Suicide Training
Within the first 3 months of employment:
- Indigenous Cultural Awareness Training
- Discrimination and Harassment Training
- Diversity and Cross-Cultural Training
- Trauma Informed Care
Within the first 6 months of employment:
- Mental Health First Aid
- GBA+ Training