JOIN OUR CREW
Position: Customer Service Coordinator
Status: Full Time, 12 month contract
Department: Retail Customer Service
Report to: Retail Customer Service Manager
Location: Remote
The Opportunity
Are you passionate about providing excellent customer service? Are you comfortable with computer systems? Do you like to solve problems and learn continuously? Then this is the role for you!
Key Responsibilities and Activities
· Provide customer service support and solutions by responding to claims/enquiries via email, mail, and telephone calls, resolving as necessary
· Investigate complaints to determine course of resolution, including a written response
· Communicate with travel suppliers to gain information and provide resolutions
· Create, manage, and maintain claims ensuring they are being responded to in a timely manner, follow up with suppliers when required
· Discuss with manager appropriate compensation when it involves in house consideration
· Ensure all claims are filed and accessible to fellow team members
· Answer incoming calls related to assigned claims
· Respond to Social Media reviews and complaints
· Respond to TICO complaints
· Respond to BBB complaints
· Other duties as assigned by Manager
The Skills, Experience and Requirements You Need to be Successful
· Minimum of a college diploma or equivalent
· Travel/Tourism school diploma or equivalent related travel industry experience
· TICO Certified/OPC Certification (Quebec)
· 1 - 3 years on-the-job experience and/or performing similar duties required
· Basic PC skills
· Good working knowledge of Word and Excel software an asset
· Excellent communication skills, oral and written
· Strong interpersonal skills and ability to influence
· Decision making and problem-solving skills
· Bilingual in French and English, both spoken and written an asset
Working Conditions
· Remote Work
· Monday to Friday 10am-6pm
Crew Advantages
· One paid day off for your birthday
· Travel perks for you and your friends and family
· Several corporate benefits and discounts provided by our partners such as auto and home insurance and gym memberships
· Employee Assistance Program for you and your family members
Who We Are
Red Label Vacations Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, Red Label Vacations owns and operates multiple wholesale and retail travel brands. The retail division; including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca; offers diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. Red Label Vacations is a comprehensive one-stop shop for agents and travelers alike.
Are You Ready to Make Travel Legendary
You will be contacted if you are selected for an interview.
The Company values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the company will provide accommodation, accessible formats and communication supports for the interview upon request and we will work with you to meet your accessibility needs.
Job Type: Fixed term contract
Contract length: 12 months
Benefits:
- Paid time off
- Work from home
Schedule:
Experience:
- Travel Industry: 1 year (preferred)
- GDS: 1 year (preferred)
Licence/Certification:
- TICO/OPC Certification (preferred)
Work Location: Remote
