Education

Skills

Key Role Responsibilities

Delivery of an effective Customer services offering via a mixture of back office process and product centric teams that may include both written and phone Customer contact.
Work with team to resolve operational issues escalated by Team Leaders to ensure appropriate treatment of customers and effective daily clearing of work queues.
To effectively communicate with employees to build a positive working environment where role model behaviours are the standard; where staff are clear on goals and objectives, and how they can feel central to and participate in the success of our organisation.
Ensure through robust capacity planning that appropriate and skilled resource is in place to accommodate work volumes, including change and peak demand.

Skills

Strong operational leadership evidencing delivery through others on a similar span of control in a back-office environment.
Proven experience in building strong working relationships
Good stakeholder management skills and experience of cross team working
Role model behaviours in line with the corporate personal and leadership imperatives
Proven planning ability in relation to service, resource and budgets at a department level
Experience in driving a culture that delivers on initiatives to continually improve service for the end Customer Ability to negotiate, problem solve and influence to achieve results
Track record of working in a regulated environment and assessing the impact of ongoing changes in that environment.

Experience

Strong Operational delivery experience in a back-office environment
Experience of managing budgets and / or resource
Evidence of building and managing effective stakeholder and peer relationships
Proven success in Leadership and service management through delivery of strategic objectives Experience in delivering process improvements in the line
Evidence of embedding a strong performance culture, that supports the business behavioural imperatives

Job Types: Full-time, Part-time
Part-time hours: 20 per week

Salary: $20.00-$23.00 per hour

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Education:

Experience:

Work Location: One location