Quality Appliances Repair is looking for a dedicated and dynamic individual to join our team as a Customer Support/Dispatch representative. In this role, you will be responsible for delivering exceptional customer service and efficiently coordinating our appliance repair services.
- Provide outstanding customer support via phone, email, and chat channels, addressing inquiries and resolving issues with a friendly and professional demeanor.
- Schedule service appointments and dispatch our skilled technicians to customer locations promptly and effectively.
- Maintain accurate records of customer interactions, service requests, and technician assignments.
- Collaborate closely with our technicians and other team members to ensure seamless service delivery and timely updates to customers.
- Handle customer complaints or escalations with empathy, aiming for swift resolutions and customer satisfaction.
- Assist in optimizing scheduling and routing for maximum efficiency and resource utilization.
- Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate and helpful information to customers.
- Previous experience in customer support or dispatch roles preferred.
- Excellent verbal and written communication skills, with the ability to empathize and provide solutions to customers' needs.
- Strong organizational and multitasking abilities to manage multiple inquiries and tasks simultaneously.
- Proficiency in computer systems, including customer support software, dispatching tools.
- Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.
- Remote work capability, allowing you to work from anywhere with a reliable internet connection.
- Ambitious mindset with a desire for personal and professional growth.
- Demonstrated ability to adapt quickly to changing environments and handle high-pressure situations effectively.
At Quality Appliances Repair, we offer flexible working hours and the opportunity to work remotely from anywhere. We provide a supportive and collaborative work environment that values teamwork and growth. Join our team and embark on a rewarding career with potential for quick growth within our company.
If you have a passion for customer service excellence, enjoy problem-solving, and want to be part of a company that values its employees, apply now to become a Customer Support/Dispatch representative at Quality Appliances Repair.
***For faster application, send your resume and details about yourself to [email protected]***
Job Types: Part-time, Fixed term contract, Casual, Freelance
Part-time hours: 20 per week
Salary: $700.00-$1,250.00 per week
Flexible Language Requirement:
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Morning shift
- On call
- Weekend availability
- Weekends only
Supplemental pay types:
Work Location: In person
Expected start date: 2023-06-12