Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.
Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week gives our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.
Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us!
Overview
The Student Support Specialist is part of Robertson College's Global Team that supports student life and experience functions. They report to the Manager, New Students in Global.
KEY RESPONSIBILITIES
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Responsible for frequent student engagement for all enrolled students.
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Acts as a primary point of contact for students utilizing the centralized phone system, ticketing system, and in-person and monitoring the flow of communication. Makes suggestions for ways to improve communication.
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Plans and implements strategies, goals and approach for programs and events related to the project eg.graduation
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Deliver presentations related to project work to students and staff
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Undertaking research, preparing reports, and making recommendations to improve the efficiency and delivery of student support programs and projects
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Builds relationships and work closely with appropriate groups, teams and/or third parties that will result in project enhancement
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Responsible for following workflow patterns and operating standards to accommodate student requirements and requests.
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Accurately and effectively communicates student feedback to internal and external departments.
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Performs audits to ensure student engagement stays consistent; update and follow up where necessary.
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Participation in College, Division, and Program Activities
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Supports active interdepartmental cooperation with other departments such as Admissions, Practicum and Career Services.
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Create and manage projects that ensure deadlines are met and procedures are followed for each project
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Assist the Manager, International in office administrative procedures and review, evaluate and implement new procedures
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Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
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Plan for office services, such as accommodation, equipment, supplies, forms, â— Assist in management of operating budget and maintain inventory and budgetary controls â— Responsible for collecting and assessing data and preparing periodic and special reports, manuals and correspondence to inform management.
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Performs other duties/participates in special projects as assigned.
QUALIFICATIONS
Minimum Requirements
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Degree or diploma in education or business required.
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âCertificate or diploma in Project Management an asset.
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2 years direct experience in higher education student services is an asset. â— Strong communication and customer services skills and ability to build and maintain effective working relationships with students and team members.
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Ability to multitask and manage deadlines in a fast-paced environment â— Highly self-motivated and self-directed; objective-oriented with a high-level attention to detail.
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Knowledge and experience with course development software and Learning Management Systems (D2L preferred).
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Strong problem solving, analytical and critical thinking skills.
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Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment.
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Strong computer and digital literacy skills.
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Ability to work in a diverse, inclusive environment.
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A clear criminal records check and child abuse registry check.
SKILLS, ABILITIES, and ATTITUDE
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Demonstrates confidence, a positive approach and a strong work ethic â— Ability to plan, organize and prioritize tasks
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Must be dependable, reliable and punctual
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Ability to problem solve and process information
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Team oriented and adaptable
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Demonstrates multicultural sensitivity and awareness
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Strong written and verbal communication skills
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Proven organizational skills and ability to complete assignments timely and accurately with minimal supervision
Don't feel like you meet every requirement? We encourage you to apply anyways! Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement. Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us! If you would like to request reasonable accommodations please contact us. If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like you to hear from you! Should you need accommodations for the interview process, please let us know.
Hours of Work
Monday to Friday
Don’t feel like you meet every requirement? We encourage you to apply anyways! Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement.
Education Canada Group (parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us! If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like you to hear from you. If you would like to request for reasonable accommodations for the interview process, please let us know.
As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.
We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.
In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.
In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.
