Why we will love you
- You are enthusiastic about working with children
- You can prioritize, are disciplined, show initiative and have a flexible attitude
- You have at least 6 months of Customer Service experience in a retail environment (preferably)
- You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help
- You are totally cool working in a physically demanding, fast-paced, work environment
What you'll be doing day to day
- May be assigned to Information desk at the front to assist customers with general inquiries
- Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution
- Responsible for registering, assisting and supervising registered children
- Ensure the environment is playful and fun
- Communicate with parents if there is an issue or concern
- Always actively participating in the children’s safety and security
- Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules
- Maintain supplies and ensure work area is kept clean and hazard-free
- Assist in other duties as required by direct line Leader
Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Info & Smaland Co-worker
Please note: This position requires the submission of a completed and satisfactory Vulnerable Sector Check, which was conducted in the past 12 months. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
