We are seeking a dynamic and versatile individual to join our team as an Aesthetic Medical Office Reception and Marketing Specialist. This role combines the responsibilities of creating exceptional client experiences at our aesthetic medical office reception while also contributing to strategic marketing efforts. The successful candidate will play a crucial role in engaging clients, promoting our services, and enhancing the overall brand presence.
1. Reception Duties:
Greet and welcome clients with a warm and friendly demeanor, creating a positive first impression.
Schedule appointments, manage calendars, and ensure efficient patient flow.
Address client inquiries, provide accurate information about treatments, and assist in completing required forms.
Maintain accurate and organized client records, ensuring confidentiality and adherence to privacy regulations.
Collaborate with medical and support staff to ensure smooth operations and exceptional patient care.
2. Marketing Responsibilities:
Develop and execute marketing strategies to promote aesthetic services, attract new clients, and retain existing ones.
Create compelling content for various marketing channels, including social media, website, emails, and printed materials.
Monitor and analyze the effectiveness of marketing campaigns, adjusting strategies based on data-driven insights.
Identify opportunities for partnerships, collaborations, and community engagement to expand the office's reach.
Stay informed about industry trends, competitor activities, and emerging marketing techniques to maintain a competitive edge.
3. Client Engagement:
Build and nurture relationships with clients, addressing their concerns, providing information, and ensuring their comfort throughout their experience.
Conduct consultations to understand clients' aesthetic goals, recommend suitable treatments, and provide accurate pricing and information.
4. Administrative Tasks:
Assist in maintaining an organized and efficient office environment, including managing supplies and ensuring cleanliness.
Handle payment processing, invoicing, and accurate record-keeping for financial transactions.
Maintain clear and open communication with medical staff, management, and colleagues to ensure effective coordination of operations and marketing initiatives.
Qualifications and Requirements:
High school diploma or equivalent; additional education in marketing, communications, or related fields is a plus.
Proven experience in customer service, reception, or a related role, preferably in a medical or aesthetic setting.
Strong written and verbal communication skills, with the ability to craft engaging marketing content.
Proficiency in using digital marketing tools, social media platforms, and content creation software.
Knowledge of aesthetic procedures, industry trends, and related medical terminology is advantageous.
Demonstrated ability to manage multiple tasks, prioritize, and adapt in a fast-paced environment.
Tech-savvy with experience using appointment scheduling software and electronic health records systems.
Exceptional interpersonal skills and a customer-centric attitude, with the ability to build rapport and maintain positive client relationships.
Detail-oriented, organized, and able to maintain confidentiality in handling sensitive information.
Positive attitude, proactive problem-solving skills, and a team-oriented mindset.
Competitive compensation package
Opportunities for professional growth and development
Supportive and collaborative work environment
Access to aesthetic treatments at employee rates
If you are a motivated and customer-focused individual with a passion for both reception and marketing, we encourage you to apply by submitting your resume, cover letter, and relevant portfolio showcasing your marketing capabilities.
Job Types: Part-time, Full-time
Part-time hours: 32 per week
Salary: $15.50-$21.64 per hour
- On-site parking
- Store discount
Flexible Language Requirement:
Supplemental pay types:
Ability to commute/relocate:
- Oakville, ON L6L 0H5: reliably commute or plan to relocate before starting work (required)
- Do you have the skills and experience to create content for social media marketing for a medical aesthetic clinic?
- Secondary School (required)
- Digital marketing: 1 year (required)
Work Location: In person
Expected start date: 2023-09-29