An Inbound Planner manage and coordinates all Northbound (Return) Planning of Assets upon completion of delivery. Inbound Planner ensures that assets are efficiently and strategically planned for reloads while maintaining a low empty mile percentage. Inbound planning is also responsible for ensuring that the Rate Per Mile (RPM) target set out by management is met, keeping each overall roundtrip above the set average. Inbound Planner is responsible for booking inbound reloads, maintaining customer relationships and building strategic relationships in order to achieve consistent, market (or above) rates and dedicated volumes.
Primary Objectives:
- Maximize gross revenue on each load booked
- Maintain professional and consistent broker/customer relationships
- Increase customer satisfaction
- Minimize empty mileage
- Maximize planning efficiency, increase percentage of “pre-booked” reloads
- Ongoing personal/professional development
Position Details:
Booking Inbound Reloads
- Sourcing customer/broker rates
- Projecting market conditions and price tolerance for revenue calculation
- Reload efficiency (Gross Revenue vs Overall RPM vs Empty/Loaded miles)
- Pre-booking reloads prior to units becoming empty/available
Planning Assets
- Ensuring that all reloads and their requirements meet Hours of Service (HOS) regulations and are planned on available assets accordingly
- Minimizing number of empty miles between unload point vs reload point
- Continuous communication with supporting departments prior to committing to delivery requirements
- Live-load situations unless exception granted by management
Customer Service
- Maintaining a professional and loyal relationship with all brokers/customers
- Ensures that all customer requirements are adhered to and properly communicated to supporting team
- Communicates any service delays or failures to the customer/customer service representative prior to the occurrence
- Ensures that all pick-up and delivery requirements are met to appropriate service levels
Additional
- Perform any other reasonable duties assigned or directed by management as necessary to ensure the continued success of Wheel King and all departments/affiliates
Requirements:
Skills & Abilities
- Ability to effectively manage competing priorities and maintain results
- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
- Strong knowledge of North American trucking regulations and geography
- Assessment techniques such as: examining, questioning, evaluating, and reporting
- Strong understanding of dispatch operations in the transportation industry
- Good analytical skills
- Effective planning and organization
- Creativity and resourcefulness
- Attention to detail and accuracy
- Ability to work effectively under pressure and tight deadlines
- Ability to think outside the box
- Ability to work as part of a team
- Ability to build relationships
- Willingness to work flexible hours, including evenings, weekends, and holidays
Education & Experience
- This position generally requires at least 3-5 years of related dispatch experience.
- System training or experience required
- Asset planning experience required
Physical Demands
- Ability to sit for long periods of time
- Ability to view computer screen for long periods of time
Job Types: Full-time, Permanent
Schedule:
Experience:
- Transportation management systems: 2 years (required)
- Dispatcher: 2 years (required)
Work Location: In person
