The Canadian Spa Company manufactures and wholesales hot tubs, swim spas and outdoor accessories on a global scale to various merchants around the world. With over 35 years of experience in the hot tub industry, we have worked on perfecting and maintaining a highly valued product with a customer first attitude. Our immediate fulfillment approach has allowed us to succeed in this competitive marketplace while providing a quality brand that customers can trust in.
The Canadian Head Office is in need of an energetic, hard working and dynamic individual to join our team this year. We are looking for a Tier 1 Customer Service Representative to assist with the Canadian market. This is a position with great opportunities depending on the individual's strengths.
Responsibilities and Duties
- Correspond with customers on a daily basis through a variety of mediums (phone, email, social media etc)
- Answer calls and emails to log various service issues through the use of a ticketing system
- Provide feedback of product issues in the field to help improve product design
Qualifications and Skills
- Excellent customer service skills
- Training will be provided while on the job
- Proactive team player
- Individual must be able to adapt and learn on the fly
- Great communication skills with an emphasis on being a team player
- Ability to work in a fast-paced environment
- Technical troubleshooting considered an assist
- Experience working remotely
- Must have competent technical skills (Microsoft Office, Google products etc.)
Benefits
Various benefits include:
- Competitive salary provided with flexible hours
- Team wide profit sharing and bonus incentives based off annual goals
- Direct commission for individual sales and achievement
- Health and dental benefits
Please send all resumes through Indeed for review, we hope that you will join our team and become and part of our growth! For any questions don't hesitate to contact us at 1-877-347-7727
Job Type: Full-time
Salary: From $40,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
Application question(s):
- What does "good customer service" mean to you?
Experience:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Oakville, ON L6J 7T5
