Customer Support/Administrative/ Personal Assistant Position –
Job Description:
Dundas Valley Pools is a small business operating in the Hamilton and Burlington areas. We service and install swimming pools, with work activities ranging from the opening and closing down of pools (in the spring and Fall), installation of vinyl pool liners and winter mesh safety covers,
As a customer support/administrative/personal assistant, your main role will be organizing the behind-the-scenes of our service and installation work in the pool industry. This includes operating the phone line and email account of the business by answering questions and giving rough estimates for work orders. Customers will call, email, or contact us on Facebook. Your most important role is to demonstrate exceptional customer service while confidently answering questions or concerns. The main goal of each interaction (whether it be on the phone, via Messenger, or via email) is to give the customer the proper information they need to make a decision to proceed with service work by our company.
Customers will ask for estimates on new equipment installs, new liner installs, new pool cover installs, and new above ground pool installs (to name a few). The better that you can answer questions confidently and effectively, the better informed and more confident potential customers are to make a decision to go with us.
This role will require you to answer emails and phone calls that are forwarded to your cell phone. You will be the main person of interaction between myself and customers, allowing the business to secure work orders, organize the weekly schedule, and process payments while myself and my labourers are able to complete the work day’s duties.
You will be given an information package/booklet that will have pricing for various products and services. You will at times be required to do basic math to calculate the estimated cost of an installation based on the given data (pool size, location, materials + markup, installation fees). The better you can inform customers and give accurate estimates on the phone / email, the more successfully we can secure work orders while I am able to fulfill the labor duties of each day.
Additional duties:
Answer telephone and relay telephone calls and messages; Answer electronic enquiries;
Communicate and relay information with suppliers regarding product purchases, pool measurements for estimates from suppliers, etc.
-take notes and organize needs for supplies/ equipment that need to be purchased/ replenished
-help with social media presence by regularly posting on our social media channels
Maintain Customer Database and Customer Relationship Management Platforms by adding new customers into database, preparing estimates through CRM application, sending invoices and processing payments online and over the phone using our Point-of-Sale system
Starting Wage: $16/hour with reassessment at the end of August for a raise depending on performance and commitment to the position
Job Type: Part-time
Part-time hours: 20-30 per week
Salary: $16.00-$18.00 per hour
Benefits:
- Profit sharing
- Work from home
Schedule:
Work Location: Hybrid remote in Dundas, ON
Expected start date: 2023-04-03
