We are currently seeking an experienced and customer service-oriented Administrative Assistant for our Quebec City, QC office. This is a full-time position.
As an Administrative Assistant, you will be an active team member of the overall administration team and its daily operations. The role involves answering incoming calls from clients to gather medical information, respond to inquiries and questions, troubleshoot problems and provide information as well as various administrative tasks within the office. The successful candidate must be extremely self-motivated, organized and passionate about adding value to the clients, team and company as a whole.
Key Responsibilities
· Answer telephone, screen and direct calls to the appropriate departments
· Respond to emails in a timely manner
· Communicate with new and existing clients to complete a medical questionnaire, ensuring the accuracy/timeliness of the information. This information is used by the insurance agents (sales team) to provide quotes to their clients.
· Document all call information according to standard operating procedures
· Enter new client information as well as update existing client information into computer database system
· Manage and resolve client concerns and complaints as well as identify and escalate priority issues when required
· Follow-up with client calls where necessary
· Process orders, forms and applications
· Provide other administrative support to staff
Key Competencies
· Strong knowledge of customer service principles and practices and able to deal with a mature clientele
· Strong individual and team player with a positive attitude
· Demonstrated ability to adapt to change with a forward-thinking mindset, offering solutions and creative thinking
· Strong skills in communication (verbal, written and listening), time-management, multi-tasking, organization, attention to detail, problem analysis/solving and overall work ethic
· Self-motivated and able to work under pressure within a fast-paced environment
Education/Knowledge/Experience
· Fluent in English (Bilingual French an asset)
· Administrative and office experience (or relevant experience)
· Basic understanding of the insurance industry an asset
· High school diploma or equivalent preferred
· Can operate a multi-line phone system
· Very proficient computer skills and working with various computer programs/applications (Microsoft Outlook, Word, Excel and Power Point)
· Accurate/thorough data entry and typing skills
Our business hours of operation are Monday to Thursday 9:00 am – 5:00 pm, Friday 9:00 am – 4:00 pm. Hours may vary upon the needs of the company.
Job Type: Full-time
Salary: From $19.00 per hour
Benefits:
- Extended health care
- Paid time off
- Tuition reimbursement
Schedule:
Ability to commute/relocate:
- Québec City, QC: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Administrative experience: 1 year (preferred)
Language:
- English and French (preferred)
Shift availability:
Work Location: In person
